IT'S COSTS NOTHING TO BE NICE

DEAR ALL,     ITS COSTS NOTHING TO BE NICE BUT THE DIVIDENDS ARE PRICELESS Can you put a price on being nice? The chances are you already have. When you go to a restaurant, do you sometimes tip a little bit more if the serving staff were extra nice/professional/helpful? When you shop somewhere and the assistants are nice (not pushy) and give good advice, you go back next time, right? Although you cant always equate these experiences to exact amounts, it is easy to see the value in being nice Of course, sitting here in front of my computer it is easy to say these things, and reading them you may well agree, but out in the real world, when we are running at a million miles an hour, it is not always quite so obvious. We all been there, trying to do 5 things at once, only to get an email or take a phone-call from a customer (or potential customer) with a question. Thats when we need to remember the value of being nice. In actual fact, the value of being nice far outstrips the cost of being nice. If you go out of your way to be helpful the customer will remember it. Whether you reap the benefit of this now or later, either way it will be remembered. Let me add a small story. This is a true story. In 1998, I (Sherrie Holland) was working at Johns Hopkins as an Administrative Manager. I left my office to go to the ladies room and found one of our medical residents sobbing. I sat and talked with her for a while and tried to give her encouragement. The next morning, she arrived at my office with a little box of Godiva chocolates and a very heartwarming note, thanking me and telling me how much my pep talk had helped her and that she knew shed be fine now. I sat at my computer and wrote the following, and after printing in a large font, taped it to my wall  as a reminder: It costs nothing to be nice. But the dividends are priceless. The same can be applied if you are not so helpful, always remember that. The actual cost of being helpful is zero, or close to it. If you can greet every request, every phonecall and every email in the same positive manner it really does not cost you anything, but the rewards can be immense! So next time the phone rings or you hear the chime of a new mail arriving, remember the value of being nice, is worth it, I promise! Let me add an Awesome old classic sung by Mukesh from the film Anari (1959) . Music by Shankar Jaikishan, Beautiful lyrics by one of my Favourite writer Shailendra.  I like this song becaue of the beautiful lyrics.  Kisiki muskuraahaton pe ho nisaar   To offer yourself to someone for smiles, Kisika Dard mil sake to le udhaar To share someone�s grief,Kisike vaaste ho tere dil mein pyaar To have love in your heart for someone, Jeena issi ka naam hai  This is what life is all about. IST STANZA: Maana apni jeb se fakeer hain Granted, we are poor, by the standard of our pockets.Phir bhi yaaron dil ke ham ameer hain Even so, we are rich at heart Mitte jo pyaar ke liye woh zindagi Perish for love that is Life Jale bahaar ke liye woh zindagi Crave for spring that is life, Kisi ko ho na ho hamein to aitbaar This we believe, though others may not, Jeena issi kaa naam hai That this is what life is all about Rishta dil se dil ke aitbaar ka Relationship between the heart and the hearts trust, Zinda hai hameen se naam pyaar ka The name of love lives on because of us Ke mar ke bhi Kisi ko yaad aayenge Even if we die, we will be remembered by someone Kisi ke aansuon mein muskuraayenge That we will smile through someone�s tears Kahega phool har kali se baar baar A flower will tell a bud, on and on Jeena issi kaa naam hai That this is what life is all about Just listening to it brings a smile to my face, both for the memories it evokes,  and the beauty of the simple lyrics.

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